- Our clients are the focus of all we do – every associate has a client role.
- We will differentiate ourselves in the market through technical specialization and deep industry expertise in select areas.
- We attract only the best, most passionate people in our industry.
- Palmer & Cay is a partnership with ownership in the firm encouraged and rewarded to those professionals who consistently exceed client expectations.
- We are building a private firm of permanence and not to sell.
- Deliver exceptional client service.
- Create partnerships with our clients.
- Build a culture of success by attracting the best.
- Offer deeper insights and value through technical and industry specialization.
- Thoroughly understand our clients’ business operations and industry trends.
- Be the best advocate in the insurance marketplace for our clients.
- Focus on innovation.
- Integrity in all we do. We are building on a legacy started five generations ago. At the core of that offering has always been a partnership built on trust and an understanding that Palmer & Cay will do what is in the best interest of our clients. At Palmer & Cay, success without integrity is failure.
Our success depends on one thing: our clients’ success. Our primary responsibility is clear – to exceed our client’s expectations with exceptional service and results. We constantly strive to anticipate our clients’ changing needs and to develop new solutions to meet them. We stress creativity and innovation in everything we do, and are always searching for a better way to approach our client’s issues. Above all, we take great pride in the caliber of our associates and the collective track record they represent. Over the years we have made a concerted effort to attract and retain the best minds in the business.
We take pride in our team’s innovation and creating industry firsts, such as our Institutional Timber Program. We strive “not to confuse habit with wisdom” and take a fresh approach in every aspect of serving our clients, from presenting clients to underwriters to delivering policies in a timely manner. At Palmer & Cay, “Clients First” stands for professionalism, trust and a devotion to excellence. Yet our commitment to our clients runs even deeper. As partners, our senior staff is invested in achieving the optimal results for our clients by aligning their interests with those of our clients. As an entity, we are independent and conflict-free, and we operate our firm with integrity and a view toward creating long-term value.